Customer reviews of Templar Cars

By Anonymous on 04 September 2022 | Purchase not verified

Would just like to thank Andy and Karl and the entire team. One of the most pleasant and easy going hassle free vehicle purchases you could experience. The Fiat Doblo is running superbly. Seriously consider buying a vehicle from Templar Cars, they are a very refreshing change to some i have dealt with in the Motor Vehicle trade 10/10

Reply from Templar Cars on 08/09/22

Hi Dave, Great to meet you and thank you for buying from us. We had a few good laughs throughout and really appreciate you taking the time to give us a great review. Hopefully see you next time! Best regards, Andy & The Team

By Sally & Adrian W on 20 August 2022 | Purchase not verified

A very honest and friendly service received from the team at Templar Cars. Having bought a car from there almost 5 years ago we were happy to go back and part exchange it for another. Andy remembered us from before and made us feel welcome to be back. We never feel under any pressure to buy a car but at the same time they are very helpful and willing to give advice if needed. The after sales service is exceptional and they don't just sell you a car and forget about you. Will definitely go back again. Thanks to Andy and the team

Reply from Templar Cars on 03/09/22

Hi Guys, Thank you for buying from us for a second time, it was great to see you again. Also thank you for taking the time to leave us a great review, much appreciated. Look forward to seeing you again next time! Best regards, Andy

By Steven B on 02 July 2022 | Purchase not verified

Absolutely enjoyed every minute of buying a vehicle off templar no pressure they left you to it to make your own mind up proper nice chaps even went out of there way to sort me out with temporary insurance cover to get me home 11 out of 10 for me

Reply from Templar Cars on 05/07/22

Hi Steven, Thank you for coming to see us on Saturday and buying the van. It was a pleasure to deal with you and Pete and thank you for taking the time to leave a great review! Regards, Andy

By Peter W on 16 June 2022 | Purchase not verified

0h dear! i rang carl at the dealership and enquired about a 2014 bmw 520d estate and said i would come and view with my partner and test drive the following day. I said i would ring again on the morning to say what time i was coming. however , it didnt actually say anything about full service history which is paramount to me when buying a car....especially not a more expensive used car like this one at over £12000. when i asked him (before coming down) if it had the required service history he was extremely abrupt and evasive and said it had some information in the glove box but didnt really know much about the service history...bit odd i thought as where they may have purchased or taken the car in part ex this would have been of paramount importance due especially as these cars with the 2.0 diesel are known for their weak chain driven units if not serviced fully and correctly (regardless how new i might add) Anyway, he said he would contact B.M.W and get the full digital history for me and ring me back that same day which i was perfectly happy to wait for the information to make sure it had full history. .........heard nothing! i also told him i was in a position to pay cash and not a time waster (as quite frankly i really dont have the time or inclination to spend looking at cars and having had a B.M.W. estate before wanted to stay with it) and was definitely interested in buying if the car met expectations as it did seem a good example from the photos. still waiting 2 days later and not had any communication, even to say they were still waiting but would chase it up, which i would have thought was fairly normal for good customer relations? so, having had a previous Mercedes from them in the past (which although was a good car again when i bought it they told me it had full digital service history .....(which they told me they would send on as soon as they got it from Mercedes and i never received it even having chased many times and had to get it myself ) and there were 2 missing even when i did get it. yes, Templar cars do seem to sell good cars but it seems their attention to detail if the customer requires the full information on the cars history etc is woefully minimal and quite frankly their overall customer service and arrogance in approach is extremely off putting which i fail to understand. having been a sales manager myself for many years training staff this would never have been acceptable as as good as the product may be the client always wants to feel at ease with the person they are buying from , who is able to answer any questions with a calm and positive approach to give the client full confidence in the sales , product and company they are dealing with. good product but has given me no confidence in buying from them even if they did ring me now.......i feel very let down and irritated at this experience and felt i had to put this in a review as im sure they would like to know why they have lost a customer. p.s......carl had my correct phone number and email address so communication would have been simple.

Reply from Templar Cars on 17/06/22

It is always disappointing to get a negative review, however it shows we are human and not perfect. As a sales manager of many years experience as stated, would it not have been more professional to have enquired if there was a problem (Family Emergency or otherwise) before making a childish rant over the internet? We are a small team that focus on customer service and from other reviews on here and Google it would appear we are hitting the mark. There was to have been a call to this customer today, but as this appeared overnight there now won't be. As to the comment that we have lost a customer, with a review like this without buying a car, we have been lucky.

By Gary S on 11 June 2022 | Purchase not verified

This is how car buying should be. Karl is a very friendly knowledgeable professional guy who doesn't pressure sell. The car we purchased was well presented, freshly serviced and mot'ed and came with a good warranty. All the cars on sale are under cover and if you want to have a though look around one the staff are more than happy to move it so you can see all you need. A great car buying experience. I will be sending my son their way when he replaces his car soon. We'll done to all the staff at Templar Cars you are a cut above the competition.

Reply from Templar Cars on 17/06/22

Hi Gary, Thank you very much for choosing to buy from us and for giving us a great review. Really appreciated. Kind regards, Karl & The Team

By Anonymous on 30 May 2022 | Purchase not verified

A very pleasant no pressure buying experience. Karl answered all our questions and quickly resolved a minor (missing manual) issue. Would definitely recommend Templar Cars.

Reply from Templar Cars on 17/06/22

Hi, Thank you for buying the Subaru from us and glad to hear the manual arrived ok. Many thanks also for leaving us a great review. Best regards, Karl & The Team

By MARIE M on 25 May 2022 | Purchase not verified

Really welcoming, knowledgeable and helpful. Paperwork was organised and sorted quickly. Really enjoyable experience. Will recommend to friends. Thank you to Karl and his team.

Reply from Templar Cars on 17/06/22

Hi Marie, Thank you for taking the time to leave us a great review. It was great to meet you guys too and look forward to seeing you again in the future. Enjoy the BMW! Best regards, Karl & The Team

By Pauline S on 13 May 2022 | Purchase not verified

First class customer service, respectful, honest and carried out everything they said at time of purchase. Carl was amazing and would recommend to family and friends. You are definitely doing things right. Well done Templar cars. What a refreshing change.

Reply from Templar Cars on 18/05/22

Hi Pauline, Thank you for your business and thank you for taking the time to give us a great review. Really appreciate it. The Templar Team

By Andrew S on 15 February 2022 | Purchase not verified

Excellent service thank you for all the help in getting our new car ...Andy & Karl also you team that prepare your cars do an outstanding job will recommend your company to all our friends and family

Reply from Templar Cars on 02/03/22

Hi Andrew, Thank you for taking the time to leave us a great review! It was a pleasure to meet and do business with you and look forward to seeing you again. All the best. Andy, Karl & the team.

By Stuart M on 24 January 2022 | Purchase not verified

I bought a 330d BMW from here just before Xmas .. Karl the salesman was one of the best salesmen i've ever dealt with .. Everything he said he would do was done and more .. The car was spotless when i came to collect it .. Just after xmas the car produced an oil leak .. after contacting Templar they told me to take it in and they would foot the bill.. I cant explain how happy i am with Templar cars and their staff and most of all the car they supplied .. Thanks guys